Established in 2003, Rigas Satiksme is a limited liability company owned by the city of Riga and works in three areas: supervision of the united public transport network (trams, trolleybuses, and buses), passenger transportation services and management of 5,000 parking lots. It currently employs 4,100 people.
A unified solution was created for parking officers and operators. It involves a mobile app with a connected thermal printer that allows officers in real-time to check whether the owner of a vehicle has or has not paid for parking.
This system is used to issue and print out post-payment notifications and forward them to the relevant owner. The cloud-based solution means that data is automatically sent to the operators’ web platform, where the operators can monitor and manage the activities of parking officers, analyses performance and statistics, organize routes, and generate reports.
The automated parking control solution has helped to reduce the number of human errors, three-fold increase the efficiency of processes, and ensure real-time availability of data. An interactive map shows where each parking officer is and how efficiently the relevant tasks have been performed.
Along with far fewer manual activities, parking officers have increased their inspection coverage three times over. This system makes it possible to use the available resources more effectively, expand the territories that require supervision, and increase the frequency of inspections without increasing the number of parking officers.
” Since the implementation of the system, we have gained access to vital information that was previously not available to us at all. Now we can track the activities of our officers in real-time, control and monitor the effectiveness of their work, and efficiently plan their daily operations. This means that each officer can check a larger number of cars in a more extensive area whilst maintaining a high level of quality and accuracy in the work. Fewer mistakes mean fewer customer complaints, and this significantly increases the overall level of consumer satisfaction. “
Ltd. Rigas Satiksme